A critical incident or traumatic event is a confronting situation that has a such an impact that normal human coping mechanisms are overwhelmed. Critical incidents can come in many forms including but not limited to incidents where life is threatened, accidents resulting in serious injury, terrifying or threatening events, natural disasters or incidents resulting in death. Traumatic events can happen while at work or outside the workplace. Regardless of the connection to the workplace, the experience will potentially affect the employee/s and their ability to function normally at work. Managers can read this guide to help formulate a critical incident response.